Resolving customer complaints is important to us and is vital to providing exceptional customer service. In all cases where a complaint is directed to us, complainants will be treated fairly, sensitively and respectfully. Complaints will be reviewed confidentially and in a timely manner. It is our belief that reporting a complaint should not be difficult, thus we endeavor to resolve complaints at the first point of contact.
If a complaint or concern cannot be resolved by the initial representative, the process below will be followed:
1. The complaint will be reviewed by a more senior staff member such as a manager or senior personnel.
2. If the complaint remains unresolved, the complaint will be further escalated to the appropriate management representative (as indicated below) where it will be reviewed.
A complaint regarding a non-claim issue is escalated to Senior Managment.
If the complaint cannot be, or has not been, satisfactorily resolved the complaint will be further escalated to the Ombudsperson at the Insurer.
Armour Group Inc.
300 – 495 Richmond St
London, ON N6A 5A9
Telephone: 519-672-8244 / 866-766-4566